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Using Facebook Messenger for Customer Service [Webinar]

Details

Facebook Messenger has always been a very popular tool for chatting with friends. But it is also a part of your Faceboook Business Page. Messenger assists you to:

– Acquire customers

– Enable transactions

– Drive awareness

– Show customers that you care

This webinar will show you:

1. How to use Messenger to prompt enquiries from customers

2. Use Messenger to as a basic Customer Relationship Management tool

3. Set up automated responses

4. See how you can integrate Messenger with other systems to manage customer contact

WHO THIS WORKSHOP IS FOR

This workshop is designed for small businesses that want to begin managing their customer relationships better on Facebook using Messenger and other third party systems.

YOUR HOST

Your host is Dante St James, one of Australia’s most highly-credentialled digital trainers.

  • Bachelor & Master of Business Information Systems (UNSW)
  • ITIL Foundation Certificate for IT Service Management
  • Foundational Certificate, Diploma & Postgraduate Diploma in Professional Digital Marketing (Chartered Institute of Marketing)
  • Diploma of Digital Media Technologies(TAFE NSW ICT50915)
  • Diploma of Information Technology(TAFE NSW ICT50115)
  • Certificate IV in Digital Media Technologies(TAFE NSW ICT40815)
  • Diploma of Website Development(TAFE NSW ICT50615)
  • Certificate IV in Web-Based Technologies(TAFE NSW ICT40315)
  • Google & Infoxchange Digital Springboard Trainer
  • Facebook Blueprint Lead Trainer (Facebook AU/NZ)
  • Facebook Blueprint Digital Marketing Associate
  • Facebook Blueprint Media Planner
  • Face Blueprint Media Buyer

Dante is an advisor and presenter to the Australian Small Business Advisory Services (ASBAS) Digital Solutions program, Head of Digital at Treeti Business Solutions in Darwin and the Founder of Clickstarter, a successful regional Australian digital marketing agency.

You can find out more about Dante athttps://dantestjames.com/

WHAT YOU SHOULD KNOW

Cancellation Policy:Should you be unable to attend, a substitute delegate is always welcome at no extra charge. An admin fee will apply for missed trainings. Regrettably no refunds can be made except if the event minimum numbers are not reached.

Minimum numbers:This workshop requires a minimum of 8 attendees to go ahead if the minimum attendee number is not reached, a full refund or credit of the training fee paid, will be given to attendees who have already paid. Any accommodation and travel is booked at the risk of the attendee.

SMILE!Your attendance at events may be digitally recorded through photographs and/or video recordings. Images may be used on our websites, publications, social media or by other media and marketing channels. If you do not wish your image to be published, please notify staff before the event.

DATA -Your contact details may be entered onto our database as a result of your registration for this event so we may send you follow up material, and any important updates/announcements and remain in touch post event. You can unsubscribe at any time.