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What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, and phone numbers.

This Personal Information is obtained in many ways including the gathering of email addresses through our website platform, via digital competitions, from our Visitor Information Centre clientele, at trade shows and further.

We collect your Personal Information for the primary purpose of providing our services to you, including the sending of occasional email marketing information for inspiration. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use. You may unsubscribe from our mailing/marketing lists at any time as all correspondence will have an option to cease receiving. If this is ever not adhered to, we would encourage you to call our helpful team (contact details below).

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

How do we collect your personal data?

The following types of personal information may be collected, stored, and used:

  1. Information about your computer including your IP address, geographical location, browser type and version, and operating system
  2. Information about your visits to and use of this website including the referral source, length of visit, page views, and website navigation paths.
  3. Information that you enter when you register with our website, such as your email website.
  4. Information that you enter when you create a profile on our website. For example, your name, profile pictures, gender, birthday, relationship status, interests and hobbies, educational details, and employment details.
  5. Information that you enter in order to set up subscription to our emails and/or newsletters.
  6. Information that is generated while using our website, including when, how often, and under what circumstances you use it.
  7. Information relating to anything you purchase, services you use, or transactions you make through our website, which includes your name, address, telephone number, email address, and credit card details.
  8. Information that you post to our website with the intention of publishing on the internet.
  9. Any other personal information you send to us.

Using Personal Information

Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website. We may use your personal information for the following:

  1. Administering our website and business
  2. Personalizing our website for you
  3. Enabling your use of the services available on our website
  4. Sending you goods purchased through our website
  5. Supplying services purchased through our website
  6. Sending statements, invoices, and payment reminders to you, and collecting payments from you.
  7. Sending you on-marketing commercial communications
  8. Sending you email notifications you have specifically requested.
  9. Sending you our email newsletter if you signed up for it (you can unsubscribe at any time).
  10. Sending you marketing communications relating to our business or the businesses of third parties which we think may be of interest to you.
  11. Providing third parties with statistical information about our users.
  12. Dealing with inquiries and complaints made by or about you relating to our website
  13. Keeping our website secure and preventing fraud.
  14. Verifying compliance with the terms and conditions governing the use of our website.
  15. Other uses. If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant us. Your privacy settings can be used to limit the publication of your information on our website and can be adjusted using privacy controls on the website. We will not, without your expressed consent, supply your personal information to any third party for their or any other third party’s direct marketing

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

  • PLEASE NOTE: we have no need for, or request for sensitive information.

Third Parties

Please note that TTC will not provide information to third parties, other than the Tweed Shire Council (who contracts TTC for Destination Marketing support) if applicable for a consistent purpose with those outlined above.

Our website includes hyperlinks to, and details of, third party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties.

Cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies. We reserve the right to use both session and persistent cookies on our website.

  1. The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:
    1. we use Google Analytics and Adwords on our website to recognise a computer when a user visits the website / track users as they navigate the website / enable the use of a shopping cart on the website / improve the website’s usability / analyse the use of the website / administer the website / prevent fraud and improve the security of the website / personalize the website for each user / target advertisements which may be of particular interest to specific users.
  2. Most browsers allow you to refuse to accept cookies—for example:
    1. in Internet Explorer you can block cookies using the cookie handling override settings available by clicking “Tools,” “Internet Options,” “Privacy,” and then “Advanced”;
    2. in Firefox you can block all cookies by clicking “Tools,” “Options,” “Privacy,” selecting “Use custom settings for history” fromthe drop-down menu, and unticking “Accept cookies from sites”; and
    3. in Chrome, you can block all cookies by accessing the “Customize and control” menu, and clicking “Settings,” “Show advanced settings,” and “Content settings,” and then selecting “Block sites from setting any data” under the “Cookies” heading. Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.
  3. You can delete cookies already stored on your computer—for example:
    1. in Internet Explorer, you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835 );
    2. in Firefox, you can delete cookies by clicking “Tools,” “Options,” and “Privacy”, then selecting “Use custom settings for history”, clicking “Show Cookies,” and then clicking “Remove All Cookies”; and
    3. in Chrome, you can delete all cookies by accessing the “Customize and control” menu, and clicking “Settings,” “Show advanced settings,” and “Clear browsing data,” and then selecting “Delete cookies and other site and plug-in data” before clicking “Clear browsing data.”
  4. Deleting cookies will have a negative impact on the usability of many websites.

Disclosure of Personal Information

Your Personal Information may be disclosed only when required or authorised by law. All reasonable steps will be taken to protect information at any other time.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact our helpful team (details below), however please be aware we will ask you to confirm any request in writing.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

We wish to acknowledge the Ngandowal and Minyungbal speaking people of the Bundjalung Country, in particular the Goodjinburra, Tul-gi-gin and Moorung – Moobah clans, as being the traditional owners and custodians of the land and waters within the Tweed Shire boundaries. We also acknowledge and respect the Tweed Aboriginal community’s right to speak for its Country and to care for its traditional Country in accordance with its lores, customs and traditions.